Frequently Asked Questions (FAQ)

1. What services are included in my monthly pool maintenance plan?

Our complete service for your pool includes leaf net debris removal, pool water testing and recording, water chemistry balancing and adjustment, brushing and cleaning of pool tiles and interior, vacuuming, backwashing, and filter cleaning. Some services, such as brushing the pool interior and backwashing filters, are provided on an "as needed" basis. Chemicals are charged separately from the monthly service contract.

2. How often are salt cells and filters cleaned?

Salt cells and filters are cleaned 2-4 times per month or as requested. These services are subject to an additional charge of $10.

3. What happens if my pool is inaccessible during a scheduled visit?

If a technician cannot access your pool due to issues like locked gates, pool covers, or dogs in the yard, the visit may be subject to a $35 charge. Please ensure the pool area is accessible and safe for our technicians.

4. How do I cancel or change my service?

To cancel or change your service, you must provide notice via email to jpsbilling@jeffspoolspa.com at least 30 days before the effective date. Outstanding charges and chemical costs will be invoiced at the end of the last month of service.

5. What are the payment terms for my pool service?

The first month's payment is required upfront and will be applied to the first month's invoice. Card details must be on file for autopay, which runs during the first week of the month. Balances over 60 days past due will be automatically charged. Payments over 30 days past the invoice date may incur finance charges.

6. How do you handle service during severe weather conditions?

In case of severe weather conditions such as hurricanes, tornadoes, severe wind, freezing, or thunderstorms, additional work may be required to clean your pool. Customers may be subject to extra charges for the time and chemicals needed to restore the pool to normal condition.

7. What is the policy for equipment repairs?

All equipment and filters must be functional and in good working condition for us to perform proper service. Repairs require customer pre-approval. If repairs are not approved promptly, additional charges for labor and chemicals may apply.

8. What happens if my pool turns green?

If your pool turns green, we will initiate a green pool recovery process. Weekly customers will receive complimentary follow-up visits but will still need to pay for chemicals. For bi-weekly or legacy monthly customers, service will be paused, and a quote for the green pool recovery process will be provided before resuming regular service.

9. Can I request the same technician every time?

While we strive to keep the same technician and day of the week consistent for your service, we cannot guarantee it due to weather conditions, callouts, and other factors.

11. What services does Jeff’s Pool & Spa Service offer for green pools?

We offer green pool recovery services, which include a thorough evaluation of the pool's condition and necessary treatments to restore the pool to a clean and balanced state. For pools with known equipment conditions, a green pool estimate service is available. For those with unknown conditions, a more comprehensive service visit is required. Chemicals and parts are not included in the initial estimate and will be billed separately.

12. What does a pool inspection include?

Our pool inspection service includes a detailed examination of the pool and spa (if applicable) and provides a comprehensive report. This service is ideal for homebuyers or anyone looking to assess the condition of a pool. The inspection covers all critical aspects of pool maintenance and safety, and any necessary repairs or improvements will be included in the report.

13. What types of pool equipment repairs does Jeff’s Pool & Spa Service offer?

We offer diagnostic and repair services for various pool equipment, including heaters, pumps, and any related plumbing. This includes services such as bench repairs for pool robots, which involve diagnosis and repair work. If a dive is required for equipment diagnosis, we provide both summer and cold water dive services to ensure the safety and functionality of your pool equipment. All repair services require pre-approval, and parts and labor beyond the initial diagnostic period will be quoted and billed additionally.

14. Do you offer one-time cleaning services?

Yes, we offer one-time cleaning services for pools. This service includes a comprehensive cleaning of the pool and is ideal for customers who need a thorough cleaning without committing to a regular maintenance schedule. Please note that this service does not cover follow-up visits required for green pools or pools with significant issues.

15. Should I choose weekly or bi-weekly pool maintenance service?

Choosing between weekly and bi-weekly pool maintenance depends on your specific needs and availability for pool upkeep. Weekly maintenance offers consistent care, ensuring your pool remains clean and balanced, with minimal effort required from you between visits. This option provides the best results, keeping your pool ready for use at all times. On the other hand, bi-weekly maintenance is a more cost-effective choice with fewer visits, but it requires you to handle basic maintenance tasks between professional visits. This could lead to higher chemical usage and an increased risk of issues such as algae growth and water imbalance. For optimal pool health and convenience, we recommend our weekly maintenance service.

16. How can I contact Jeff’s Pool & Spa Service?

For any questions or issues regarding service or billing, please contact us at our main numbers: (912) 554-0636 for Brunswick or (912) 576-3636 for our St. Mary’s location. Alternatively, you can email us at jpsbilling@jeffspoolspa.com.