Jeff’s Pool & Spa Terms Of Service
Our complete service for your pool(s) includes the following:
- Leaf Net Debris from the Pool
- Test Pool Water and Record Findings
- Balance / Adjust Pool Water Chemistry
- Brush and Clean Pool Tile*
- Vacuum / or Brush the Pool Interior*
- Backwash and Clean Filters*
- Close and Shock Pool, if necessary*
- Chemicals will be charged as needed and separately from monthly service contract
*Denotes on an “As Needed” basis
1. We maintain the highest standards of professionalism and expect the same from our valued customers. Any communications that are considered abusive, racist, aggressive, or threatening will not be tolerated. Should such unprofessional behavior occur, it must be reported to our office immediately for prompt and appropriate action. Both our technicians and customers are expected to engage with mutual respect and courtesy to ensure a positive and productive relationship
2. Bi-weekly and legacy monthly service is intended to supplement a customer’s existing maintenance program. Customers are expected to maintain their pool in-between visits (empty skimmer baskets, remove debris, test / balance chemicals, check filters and salt cells, etc.). There is only so much we can do in a 1 visit every 14 days, especially in the summer months. Additional time spent on property removing debris or recovering a pool could result in additional billed expense, increased chemical usage, and may limit our ability to clean filters, salt cells and / or service pump without a follow up visit scheduled. If a follow-up visit is required, we will be happy to schedule based on availability at the customer’s request, but we cannot guarantee follow up visits before a pool turns green. Pools that turn green on bi-weekly service will be quoted for recovery before regular service is resumed. Bi-weekly service is not available on non-owner occupied (rental or vacation) properties or new customers in the summer and shoulder season months (April 1 – October 31). We reserve the right to cancel service or require more regular visits if the pool’s maintenance requirements are not being met during the off-weeks.
3. Salt cells and cartridge filters should be expected to be checked each visit and cleaned as needed (ie. ~once a month on weekly service in the summer) or upon request and may be subject to an additional charges. If you notice that your salt cell or filter needs to be cleaned, please kindly let us know so that we can add it to the technicians notes for the next visit.
4. 1st month’s payment for visits will be up front and retained on credit to be applied to the first month’s invoice
5. The Client agrees to provide JPS with adequate contact information where the Client can be reached during normal business hours. This obligation includes notifying JPS of any change of Client’s point of contact, phone number, address, or email address. If the Client’s representative cannot be reached in a timely manner, the Client agrees to accept any decisions JPS makes in regard to maintaining the Client’s pool/spa and/ or other water features.
6. All cancelation notices or changes to service are required to be made via email to jpsbilling@jeffspoolspa.com at least 30 days prior to the effective cancellation or change date. Chemical charges and any outstanding charges for visits (net of any credits on the account`) will be invoiced and account balances settled upon cancellation or at the end of the last month of service
7. If you are not completely satisfied with our service, please contact us immediately. We do not offer refunds or credits for problems that are brought to our attention after 72 hours, but we will make commercially reasonable efforts to address any problems immediately when you bring these issues to our attention.
8. Customer is responsible for providing updates on account information including but not limited to access of the pool or spa and contact information (ie. gate codes, keys, phone numbers, payment information, etc.) via email to jpsbilling@jeffspoolspa.com. Changes requested via phone or through a maintenance technician cannot be guaranteed to be processed
9. Card details will be kept on file (auto pay run 1st week of the month). If not on autopay, autopayment will be made on balances over 30 days past due.
10. Payments over 30 day’s past invoice date may be subject to finance charges
11. Autopay will be required for non-owner occupied properties (Landlords, RE agent, contractors, etc.)
12. “Unserviceable” visits or visits where the technician is unable to access the pool (ie. gate locked, cover, dogs out in yard, etc.) may be subject to $35 charge
13. Emergency services (service & repair requests within 48 hours) will be billed at $250 / hour and will dependent on availability of service technicians in the requested service area
14. Pool must be accessible and in safe environment (free from construction hazards, dogs, etc)
15. If you are not completely satisfied with our service, please contact us immediately. We do not offer refunds or credits for problems that are brought to our attention after 72 hours, but we will make commercially reasonable efforts to address any problems immediately when you bring these issues to our attention.
16. We will make best efforts to make requested courtesy calls on the way to service, but such calls cannot be a requirement to access the pool and may result in unserviceable charges if unanswered and the pool is not accessible
17. Average time spent on property cleaning is ~45 mins and can vary depending on the pool’s needs. Any visits that exceed 1 hour will be billed in increments of 30 mins
18. JPS is not responsible for any equipment failures. While Maintenance Technicians are trained to identify potential issues, all equipment diagnosis and repair is handled by our service department and will be billed separately from your recurring monthly invoice.
19. To the extent service weather conditions (i.e., hurricane, tornado, severe wind, freezing, and thunderstorms) require additional work to be necessary to clean the pool, customer may be subject to additional charges for time and chemicals to bring the pool back to normal
20. In the event of rain or freezing weather, we will perform a chemical and equipment check only on the pool, leaving out those items that require the use of a metal pole
21. During certain times of the year, due to leaf fall, it may be advisable for the Client arrange to empty the skimmers and traps in between our visits. This will help to ensure that the equipment is not damaged due to lack of water flow.
22. In the event of freezing weather, water circulation must be maintained continuously through the equipment to prevent freeze damage. It is also critically important during freezing weather to do whatever it takes to maintain the proper water level.
23. Equipment / filters must be functional and in good working condition for JPS to perform proper service. All service repairs will require customer pre-approval. If repairs quoted are not approved in a timely manner additional, charges may be invoiced for required added labor/chemicals. Pool leaks not being repaired in a timely manner may also incur additional charges for labor/chemicals
24. Green pools or pools turning green will require a green pool recovery process (weekly customers will receive complimentary follow up visits, but will still be expected to pay for chemicals) if JPS has serviced the pool per regularly scheduled visits. Bi-weekly or legacy monthly customers service will be paused and the pool will be quoted for a green pool recovery process before regular service is resumed
25. We understand and appreciate the benefits of saltwater chlorination; however, salt is still a corrosive mineral and JPS cannot and does not accept any responsibility for any damage, staining, corrosion or deterioration of any of the pool equipment or surfaces, that may result from the use of salt in the pool.
26. We make our best effort to keep technician and day of week consistent, but it is not guaranteed. While we try to keeps routes as consistent as possible, unfortunately we cannot control weather, callouts or other external factors
27. If your normal visit falls on Federal Holiday, your visit may be rescheduled to an alternate day.
28. Certain above ground pool shapes and siding may be delicate to regular maintenance, including vacuuming, brushing and netting. Customer understands that we may not be able to provide maintenance services for such above ground pools such pools with soft siding. Customer understand that the risk of damage from regular maintenance is high and JPS cannot be held responsible for any damages
29. While maintenance and service technicians will sometimes call on their personal devices, please refrain from using their personal phone numbers if you any questions or issues. Please dial the main numbers - (912) 554-0636 for Brunswick, (912) 576-3636 for our St. Mary’s location or (912) 459-0160 for our Richmond Hill location. The technicians are usually out in the field and are unable to handle dispatch questions and we want to be respectful of our technicians’ personal time and privacy
**JPS will not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. JPS is not responsible for the performance of any chemicals it does not sell. Client should be aware of the normal deterioration of equipment that occurs over time due to exposure to chemicals and sunlight. Due to these factors, JPS recommends regular service visit by our repair technicians (e.g., Quarterly tune-up of equipment, filter cleaning) above normal maintenance. JPS is not responsible for any damages or deterioration caused by the failure of Client to perform other services recommended by JPS, by the failure of Client to properly maintain pool and equipment between visits, or by regular wear and tear of aged equipment or pool service, including but limited to liner tears, plaster chipping, pool pump or filter failures. JPS reserves the right to “assign” this contract to another party to complete all service / cleaning obligations. **